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Rob Wilkinson

Rob Wilkinson is a Customer Obsessed Contact Centre Expert, SaaS Geek. and CX & EX Champion.

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Recent Articles Most Viewed Articles
7 Predictions for 2025: What Does Next Year Hold for the Contact Centre?

7 Predictions for 2025: What Does Next Year Hold for the…

16 Ways to Reduce AHT – Without Damaging the Customer Experience

16 Ways to Reduce AHT – Without Damaging the Customer…

Top 10 Ideas to Boost Contact Centre Efficiency

Top 10 Ideas to Boost Contact Centre Efficiency

21 Practical Techniques to Boost Customer Satisfaction in Six Weeks

21 Practical Techniques to Boost Customer Satisfaction…

2 Minutes On… How Employee Engagement Drives Customer Experience

2 Minutes On… How Employee Engagement Drives…

Movers and Shakers – February 2016

Movers and Shakers – February 2016

An Introduction to… Voice Biometrics

An Introduction to… Voice Biometrics

The Best Ways to Handle Customer Feedback

The Best Ways to Handle Customer Feedback

Are You Making These Classic Outbound Dialling Mistakes?

Are You Making These Classic Outbound Dialling Mistakes?

How Do I.. Capture the Voice of the Customer?

How Do I.. Capture the Voice of the Customer?

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Top Stories

What’s Really Compromising Empathy in Customer Service?

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Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports