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Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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3 Reasons You Can’t Ignore Workforce Planning
How to Get Your Customers to Love Your Contact Centre
The Ultimate Guide to Data Mining
7 Technologies Redefining Contact Centres
7 Simple Ways to Stay Active at Your Desk Job
The Real Causes of Burnout in Contact Centres – And How to Stop It
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Genesys Launches Advanced Agentic AI at Xperience 2025
Why Tinnitus Could Be Affecting Your Work
RingCentral Seals Deal for AI WFM Provider – CommunityWFM
NiCE Completes $955 Million Cognigy Acquisition
DTX London 2025 – Marking 20 Years of Business Transformation
Talkdesk Expands Collaboration With HubSpot Through New Integration
Synthflow Launches Memory Feature to AI Voice Agents
Customer Engagement Summit 2025
7 Steps to Mastering Call Centre Staffing
Opus Research Names Five9 a Leader in Pragmatic AI
Content Guru Secures Six Industry Award Nominations
How to Deliver Great Customer Experience Today
Uniphore Announces Acquisition of Orby AI
Sabio CX Community Day – AI & Automation | London
7 Ways to Reduce Shrinkage in Your Contact Centre
CX Award Wins – August 2025
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise