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Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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How to Get Your Customers to Love Your Contact Centre

How to Get Your Customers to Love Your Contact Centre

The Ultimate Guide to Data Mining

The Ultimate Guide to Data Mining

7 Technologies Redefining Contact Centres

7 Technologies Redefining Contact Centres

7 Simple Ways to Stay Active at Your Desk Job

7 Simple Ways to Stay Active at Your Desk Job

The Real Causes of Burnout in Contact Centres – And How to Stop It

The Real Causes of Burnout in Contact Centres – And How to Stop It

8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Why Tinnitus Could Be Affecting Your Work

Why Tinnitus Could Be Affecting Your Work

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports