The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Drive the Voice of the Customer into the Business for Real Change

Drive the Voice of the Customer into the Business for…

Missing Opportunities With Voice of the Customer Data

Missing Opportunities With Voice of the Customer Data

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

15 Practical Techniques to Improve Your Voice of the Customer Program

15 Practical Techniques to Improve Your Voice of the…

An Introduction to… Post-Call Surveys

An Introduction to… Post-Call Surveys

Recorded Webinar: The Voice of the Customer

Recorded Webinar: The Voice of the Customer

Customer Service Surveys – Bringing Sanity to the Survey

Customer Service Surveys – Bringing Sanity to the Survey

25 Ways to Improve Your Customer Satisfaction Surveys

25 Ways to Improve Your Customer Satisfaction Surveys

How to Better Capture Voice of the Customer Feedback

How to Better Capture Voice of the Customer Feedback

Top CX Methods

Top CX Methods

12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

12 Inspiring Tactics for Sharing the Call Centre With…

Recorded Webinar: How to Better Understand the Voice of the Customer

Recorded Webinar: How to Better Understand the Voice of…

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

Q&A With Product Designers About the Value of Listening to Customers

Q&A With Product Designers About the Value of…

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Top Tips to Overhaul Your CX Programme

Top Tips to Overhaul Your CX Programme

The Evolution of Voice of the Customer

The Evolution of Voice of the Customer

How VoC Programmes Are Changing

How VoC Programmes Are Changing

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise