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Voice of the Customer

Explore our range of resources on capturing and acting on the voice of the customer (VoC) in contact centres to improve service quality and satisfaction.

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14 Best Practices to Streamline Your Incoming Customer Queries

14 Best Practices to Streamline Your Incoming Customer…

Getting Started With Using Unstructured VoC Data

Getting Started With Using Unstructured VoC Data

Are You Embracing the Potential of Unstructured VoC Data?

Are You Embracing the Potential of Unstructured VoC Data?

Missing Opportunities With Voice of the Customer Data

Missing Opportunities With Voice of the Customer Data

12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

12 Inspiring Tactics for Sharing the Call Centre With…

11 Best Practices for a Voice of the Customer Survey

11 Best Practices for a Voice of the Customer Survey

How Often You Should Seek Customer Feedback

How Often You Should Seek Customer Feedback

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

What Is an After-Call Survey?

What Is an After-Call Survey?

How to Create the Best Customer Service Survey – With Examples

How to Create the Best Customer Service Survey –…

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports