5 Contact Centre Metrics for Successful Outbound Sales

Routing Calls in the Contact Centre

The Benefits and Challenges of Hybrid Working

Contact Centre KPIs: What Are the Industry Standards?

IUBH University Moves to the Cloud

The Golden Rules of the Perfect Customer Service Greeting

VCC Live Receives PCI DSS Certification

10 Call Centre Metrics to Track Your Performance Success

Series of Video Courses Launched to Help Customer…

VCC Live Launch Their New Contact Centre Academy

VCC Live Shortlisted for Best Predictive Dialler Award

5 Customer Service Trends to Follow in 2021

The Best Call Centre Reporting Practices

Two-Way Social Media Conversations in Contact Centres

VCC Live Moves Its Headquarters to Accommodate Its…

The Future of Contact Centres After COVID-19

VCC Live 7.0 Released With a Brand New, Modern Interface

Can Remote Agents Be as Productive as Agents Sitting in…

How to Handle New and Existing Customers

3 Coaching Methods for Excellent Customer Support

Power Your Contact Centre With Speech Recognition

How to Build a Successful Business Partnership

System Integrations for Smooth Operations

VCC Live Earns New G2 Crowd Badges