The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Tom Vander Well

Tom Vander Well at Intelligentics

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

How to Calibrate Quality Scores

How to Calibrate Quality Scores

Call Centre Quality Assurance: How to Create an Excellent QA Programme

Call Centre Quality Assurance: How to Create an…

10 Best Practices for Quality Monitoring

10 Best Practices for Quality Monitoring

How to Get More From Your Customer Satisfaction (CSat) Scores

How to Get More From Your Customer Satisfaction (CSat)…

10 Expert Tips for Quality Assurance (QA)

10 Expert Tips for Quality Assurance (QA)

Why Is Measuring Customer Satisfaction So Important?

Why Is Measuring Customer Satisfaction So Important?

Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques

Recorded Webinar: 5 Sure-Fire Quality Monitoring…

Recorded Webinar : A Smarter Approach to Contact Centre QA – Video

Recorded Webinar : A Smarter Approach to Contact Centre…

Recorded Webinar: 10 Ways Quality Can Improve Contact Centre Performance

Recorded Webinar: 10 Ways Quality Can Improve Contact…

Recorded Webinar: Proven Ways to Drive up Contact Centre Quality

Recorded Webinar: Proven Ways to Drive up Contact Centre…

The Top 20 Webinars

The Top 20 Webinars

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise