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Tim Kimber

Tim Kimber, Director of Product Marketing, Vonage

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Recent Articles Most Viewed Articles
Everything You Wanted to Know About Using Video in the Contact Centre…

Everything You Wanted to Know About Using Video in the…

How to Improve Customer Satisfaction

How to Improve Customer Satisfaction

The Future of Contact Centres: Trends and Predictions

The Future of Contact Centres: Trends and Predictions

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

The Future of Customer Communication

The Future of Customer Communication

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

23 New Ideas for Customer Service Over the Phone

23 New Ideas for Customer Service Over the Phone

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

19 Ways to Deal with High Contact Volumes

19 Ways to Deal with High Contact Volumes

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports