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Recorded Webinar: Forecasting and Scheduling on Digital…
Double Success for Sensée at the 2021 Forum Awards
A Checklist for Implementing… Speech Analytics
How to Calculate Contact Centre Spin
injixo Announce Their Upcoming Webinar Schedule
17 Resource Planning Tools and Techniques You Should Know
20 Contact Centre Predictions for 2020
23 Considerations to Make Before Implementing a New…
Which KPIs Do I Need for Contact Centre WFM?
Digital Customer Engagement Summit
Get Connected! The National Conferences 2019
Customer Contact Innovation Award Winners Announced
What Not to Miss at Call & Contact Centre Expo 2019
Customer Contact Innovations Awards 2019
Customer Strategy & Planning Conference 2019
How Far in Advance Should You Publish Your Contact…
10 Things They Won’t Tell You About Live Chat
Leadership Forum – 11th September
The Top Ten Uses for Call Recordings
2018’s Customer Contact Innovation Award Winners…
National Planning Conference 2018
National Quality & Customer Experience Conference…
National Data, Analytics & Insight Conference 2018
National Awards Gala Dinner 2018
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise