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Discover and explore our Talkdesk content collection, including articles, blogs, news stories, case studies, resources and more.

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9 Effective Customer Retention Strategies

9 Effective Customer Retention Strategies

How to Improve FCR: A Guide for Managers

How to Improve FCR: A Guide for Managers

AI Access Given to Tens of Thousands of BigCommerce Customers

AI Access Given to Tens of Thousands of BigCommerce…

A Guide to Contact Centre Workforce Management Using AI

A Guide to Contact Centre Workforce Management Using AI

Customer Service Chatbots: Benefits and Examples

Customer Service Chatbots: Benefits and Examples

86% of Consumers Want Retailers to Make AI More Diverse, Equitable, and Inclusive

86% of Consumers Want Retailers to Make AI More Diverse,…

How to Measure Customer Experience in Contact Centres

How to Measure Customer Experience in Contact Centres

Talkdesk Showcase CX Innovators Awards Winners

Talkdesk Showcase CX Innovators Awards Winners

A Guide to Contact Centre Quality Assurance

A Guide to Contact Centre Quality Assurance

8 Customer Service Channels and How to Optimize Them

8 Customer Service Channels and How to Optimize Them

2024 Predictions: 5 CX Trends to Watch

2024 Predictions: 5 CX Trends to Watch

11 Steps to Help Reduce Agent Attrition in Call Centres

11 Steps to Help Reduce Agent Attrition in Call Centres

Essential Strategies and Tools for Contact Centre Optimization

Essential Strategies and Tools for Contact Centre…

How Call Analytics Can Improve the Contact Centre

How Call Analytics Can Improve the Contact Centre

10 Strategies to Improve Customer Service

10 Strategies to Improve Customer Service

6 Ways to Increase Productivity with AI and Automation

6 Ways to Increase Productivity with AI and Automation

8 Best Practices for Customer Data Management

8 Best Practices for Customer Data Management

Skills, Tips, and Strategies for Contact Centre Management Success

Skills, Tips, and Strategies for Contact Centre…

How to Improve the Patient Experience

How to Improve the Patient Experience

Unveiling the AI in Banking Gap

Unveiling the AI in Banking Gap

32 Customer Service Survey Questions to Understand CSAT

32 Customer Service Survey Questions to Understand CSAT

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

Talkdesk Announces 2023 CX Innovators Award Winners

Talkdesk Announces 2023 CX Innovators Award Winners

5 Customer Satisfaction Survey Templates

5 Customer Satisfaction Survey Templates

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise