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3 Reasons Why Experience Innovation Will Drive Change
Gartner Releases Magic Quadrant for CCaaS 2025
Contact Centre Management: Skills, Tips, and Strategies…
How Does Customer Service Automation Work?
Improving Customer Experience With a Virtual Agent
What Is an Interactive Voice Response (IVR) Survey?
What Are AI agents? Benefits, Types, and Use Cases
Talkdesk Launch a New Job Platform for Contact Centre…
Recorded Webinar: How to Best Use Contact Centre Metrics
Talkdesk Landed a Top Spot on Contact Center in the…
What Is a Customer Satisfaction Score?
A Quick Introduction to ChatGPT
The Impact of Contact Centre Downtime on Customer…
How to Measure Contact Centre Turnover
4 Tips to Optimize Average Hold Time
18 Call Centre Metrics You Need to Be Tracking
How to Optimize Call Abandonment Rate
Contact Centre Metrics: 3 KPIs to Track and 3 to Forget
The Power of Hyper-Personalized Customer Service in Retail
What Not to Miss at Call & Contact Centre Expo 2023
An Introduction to ChatGPT, LLMs, and Generative AI
The 5 Pros and Cons of Contact Centre BPO
Is the Healthcare Contact Centre Ready to Impact…
What We Heard at Call & Contact Centre Expo 2022
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise