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Sytel

Discover and explore our Sytel content collection, including articles, blogs, news stories, case studies, resources and more.

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Winners and Losers – June 2014

Winners and Losers – June 2014

Sytel Asks Ofcom to Reconsider Updates to Outbound Dialling Regulations

Sytel Asks Ofcom to Reconsider Updates to Outbound…

What Next for Nuisance Calls?

What Next for Nuisance Calls?

Sytel Launches Global Compliance Solution

Sytel Launches Global Compliance Solution

The Challenge of Predictive Dialling Under Compliance – Focus on Design

The Challenge of Predictive Dialling Under Compliance…

Case Study: Nielsen Sees 30% Improvement in Agent Wait Times

Case Study: Nielsen Sees 30% Improvement in Agent Wait…

Why do companies still get into trouble for predictive dialling?

Why do companies still get into trouble for predictive…

Sytel Announce Plans to Support Contact Centres With Homeworking

Sytel Announce Plans to Support Contact Centres With…

Hosted Solution Simplifies Market Research

Hosted Solution Simplifies Market Research

The 48-Hour Cloud Contact Centre Challenge

The 48-Hour Cloud Contact Centre Challenge

Inside the AI Automation Revolution

Inside the AI Automation Revolution

Confirmit and Sytel Signal Continued Evolution of CATI

Confirmit and Sytel Signal Continued Evolution of CATI

Case Study: Tata Stays on Track for Abandon Targets

Case Study: Tata Stays on Track for Abandon Targets

Predictive Dialing and Cell Phones – A Way Forward

Predictive Dialing and Cell Phones – A Way Forward

Case Study: Kantar Implements CCaaS Solution

Case Study: Kantar Implements CCaaS Solution

Case Study: CloudControl Maximizes Agent Efficiency 

Case Study: CloudControl Maximizes Agent Efficiency 

Installation Extends Global Reach

Installation Extends Global Reach

White Paper: The Challenge of Predictive Dialing under Compliance

White Paper: The Challenge of Predictive Dialing under…

Predictive Dialling – Staying Profitable and Legal in 2023

Predictive Dialling – Staying Profitable and Legal in 2023

5 Operational Benefits of the CCaaS Subscription Model

5 Operational Benefits of the CCaaS Subscription Model

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise