The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Susannah Richardson

Filter Filter Filter
Recent Articles Most Viewed Articles
10 Ideas for Increasing Your Understanding of the Customer

10 Ideas for Increasing Your Understanding of the Customer

15 Common Broken Processes in Contact Centres

15 Common Broken Processes in Contact Centres

14 Ideas for Providing a Memorable Customer Experience

14 Ideas for Providing a Memorable Customer Experience

Why Should Contact Centres Invest in Artificial Intelligence?

Why Should Contact Centres Invest in Artificial…

How Can I Monitor Quality Across all Contact Centre Channels?

How Can I Monitor Quality Across all Contact Centre…

13 Ways Technology Can Improve Employee Engagement

13 Ways Technology Can Improve Employee Engagement

How Can Technology Prevent Understaffing?

How Can Technology Prevent Understaffing?

16 Things Your Contact Centre Might Be Getting Wrong

16 Things Your Contact Centre Might Be Getting Wrong

8 Ways to Improve Chatbots and Boost Customer Satisfaction

8 Ways to Improve Chatbots and Boost Customer Satisfaction

Which Technologies Give the Best Return on Investment (ROI)?

Which Technologies Give the Best Return on Investment…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports