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Stuart Clarke

Stuart Clarke, UK Sales Lead, Storman Software Pty Ltd

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The Best De-Escalation Techniques

The Best De-Escalation Techniques

The Top Scheduling Challenges and How to Fix Them

The Top Scheduling Challenges and How to Fix Them

Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

Technology to Make Managing a Contact Centre Easier

Technology to Make Managing a Contact Centre Easier

Contact Centre Performance Challenges and How to Fix Them

Contact Centre Performance Challenges and How to Fix Them

How to Improve Contact Centre Response Time

How to Improve Contact Centre Response Time

Consumer Perception and the State of Service Trends

Consumer Perception and the State of Service Trends

Seven Ways to Improve First Call Resolution

Seven Ways to Improve First Call Resolution

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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