The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Soft Skills

Browse our selection of insights on developing soft skills for contact centre agents, including information on communication, empathy, and problem-solving.

Filter Filter Filter
Recent Articles Most Viewed Articles
A Quick Guide to the Feel, Felt, Found Approach

A Quick Guide to the Feel, Felt, Found Approach

The Best De-Escalation Techniques

The Best De-Escalation Techniques

How to Utilize Tone of Voice in the Contact Centre

How to Utilize Tone of Voice in the Contact Centre

How to Handle Contacts From Challenging Customers

How to Handle Contacts From Challenging Customers

The 6 Barriers to Good Customer Service

The 6 Barriers to Good Customer Service

Soft Skills Gaps Are More Important for Regular Training and Coaching

Soft Skills Gaps Are More Important for Regular Training…

15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

How to Deal With Customers Who Don’t Take No for an Answer

How to Deal With Customers Who Don’t Take No for…

The Definitive Guide to Improving Agents’ Customer Service Vocabulary

The Definitive Guide to Improving Agents’ Customer…

10 Customer Service Behaviours Every Contact Centre Agent Should Have

10 Customer Service Behaviours Every Contact Centre…

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports