The Worlds Largest Contact Centre Online Community

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Shift Patterns

Explore our range of resources on shift patterns in contact centres, so you can balance staffing needs with employee well-being and productivity.

Filter Filter Filter
Recent Articles Most Viewed Articles
The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips

Is Your Scheduling in Need of an Overhaul? Try These 8…

Hit the Ground Running! How to Help Your Agents Be Shift Ready

Hit the Ground Running! How to Help Your Agents Be Shift…

9 Clever Ways to Improve Agent Schedules

9 Clever Ways to Improve Agent Schedules

How to Create a Lunch Schedule for Your Contact Centre

How to Create a Lunch Schedule for Your Contact Centre

Is It Best to Schedule or Free-Style Agent Breaks?

Is It Best to Schedule or Free-Style Agent Breaks?

Finding the Ideal Opening Hours for Your Contact Centre

Finding the Ideal Opening Hours for Your Contact Centre

Expert Predictions: What Will 2024 Bring for Contact Centres?

Expert Predictions: What Will 2024 Bring for Contact…

7 Top Tips From an Award-Winning Resource Planning Manager

7 Top Tips From an Award-Winning Resource Planning Manager

Which Shifts Are Contact Centres Using?

Which Shifts Are Contact Centres Using?

Close Close
Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports