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Shift Patterns

Explore our range of resources on shift patterns in contact centres, so you can balance staffing needs with employee well-being and productivity.

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12 PAWesome Ideas From the ManyPets Contact Centre

12 PAWesome Ideas From the ManyPets Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

How to Manage Holiday and Vacation in the Contact Centre

32 Tips for Building Flexibility Into Contact Centre Schedules

32 Tips for Building Flexibility Into Contact Centre…

Annual Leave and Capacity

Annual Leave and Capacity

Finding the Right Balance in Workforce Flexibility

Finding the Right Balance in Workforce Flexibility

Sample Schedule for 24×5 Help Desk

Sample Schedule for 24×5 Help Desk

What’s the Ideal Balance for Agent Break Times?

What’s the Ideal Balance for Agent Break Times?

12 Shift-Planning Techniques

12 Shift-Planning Techniques

Productivity Hack – A 4-Day Working Week

Productivity Hack – A 4-Day Working Week

Full-Time Workers Are Not the Most Productive

Full-Time Workers Are Not the Most Productive

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