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Sarah Morgan

Sarah Morgan at Luceat Consulting

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The Top 20 Videos

The Top 20 Videos

30 Tips on How to Improve Contact Centre Productivity

30 Tips on How to Improve Contact Centre Productivity

How to Provide Closed-Loop Feedback With Employees and Customers

How to Provide Closed-Loop Feedback With Employees and…

What Are Watermelon Metrics?

What Are Watermelon Metrics?

10 Expert Tips for Call Centre Coaching

10 Expert Tips for Call Centre Coaching

Recorded Webinar: Building a Productive and Efficient Contact Centre

Recorded Webinar: Building a Productive and Efficient…

How to Create a Customer Balanced Scorecard – with Template and Examples

How to Create a Customer Balanced Scorecard – with…

Recorded Webinar: 10 New Ideas to Reduce Contact Volumes

Recorded Webinar: 10 New Ideas to Reduce Contact Volumes

10 Expert Tips for Employee Engagement

10 Expert Tips for Employee Engagement

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Call Centre Metrics

10 Expert Tips for Remote Working

10 Expert Tips for Remote Working

20 Expert Ideas to Improve Your Customer Service Skills

20 Expert Ideas to Improve Your Customer Service Skills

Podcast – Contact Center Skills: How to Keep Developing Your Team

Podcast – Contact Center Skills: How to Keep…

Recorded Webinar: Creating a Culture That Customers and Advisors Love

Recorded Webinar: Creating a Culture That Customers and…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise