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Sandra Thompson

Sandra Thompson is Founding Director, Management Consultant and Visceral Trainer of The Ei Evolution (formerly Exceed all Expectations).

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What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Tips for Creating Outstanding Customer Interactions

10 Tips for Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer Interactions

Recorded Webinar: Creating Outstanding Customer…

Reassurance Statements in Customer Service – With Examples

Reassurance Statements in Customer Service – With…

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Podcast – Customer Experience: The New Thinking for Delighting Your Customers

Podcast – Customer Experience: The New Thinking…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise