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Robert Tuck

Robert Tuck is a Vice President/Senior Director with experience and success leading Global Workforce Optimization.

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What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Can You Recommend Any Games I Can Use to Motivate My Agents?

Can You Recommend Any Games I Can Use to Motivate My…

11 Team Engagement Ideas to Inspire Your Remote Workers

11 Team Engagement Ideas to Inspire Your Remote Workers

7 Ways to Easily Boost Customer Service Empathy

7 Ways to Easily Boost Customer Service Empathy

Podcast – How to Inspire Your Team Leaders to Get More From Their Advisors

Podcast – How to Inspire Your Team Leaders to Get…

How to Forecast With Limited Data

How to Forecast With Limited Data

20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls

20 Sneaky Tricks That Call Centre Agents Use to Avoid…

How to Calculate an Employee Engagement Score

How to Calculate an Employee Engagement Score

Should agents be allowed to read between calls?

Should agents be allowed to read between calls?

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

How Do I Improve Call Centre Process Functions?

How Do I Improve Call Centre Process Functions?

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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