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Richard Gregory

Richard Gregory is a Senior Sales Executive at Odigo UK with nearly 30 years of experience in enterprise voice and contact centre technology.

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Recent Articles Most Viewed Articles
How to Build Flexible Schedules in the Contact Centre

How to Build Flexible Schedules in the Contact Centre

Need to Reduce Call Transfers? Try These Approaches

Need to Reduce Call Transfers? Try These Approaches

How to Keep Your Knowledge Base Up to Scratch

How to Keep Your Knowledge Base Up to Scratch

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Enhance FCR With Smart Routing

Enhance FCR With Smart Routing

Key Questions to Ask When Buying a Chatbot

Key Questions to Ask When Buying a Chatbot

AI Readiness: Lessons From the CCMA Tech Summit

AI Readiness: Lessons From the CCMA Tech Summit

Turning Obstacles to Opportunities: Revolutionizing UK Utility Customer Care

Turning Obstacles to Opportunities: Revolutionizing UK…

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8×8 Enters a Strategic Partnership With ULAP

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