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Richard Farrell

Richard Farrell, Chief Innovations Officer, Netcall

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How Can Technology… Make Life Easier for My Customers?

How Can Technology… Make Life Easier for My Customers?

What to Look for When Buying an Agent Desktop

What to Look for When Buying an Agent Desktop

Are You Making These 25 Webchat Mistakes?

Are You Making These 25 Webchat Mistakes?

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

How Do I… Achieve Consistency Across Different Channels?

How Do I… Achieve Consistency Across Different Channels?

21 Great Ways to Personalise Your Customer Interactions

21 Great Ways to Personalise Your Customer Interactions

Trade Secrets: How to Get the Best Out of Your WFM Software

Trade Secrets: How to Get the Best Out of Your WFM…

12 Ways to Exceed Customer Expectations

12 Ways to Exceed Customer Expectations

How to Deal with Long Queues in the Contact Centre

How to Deal with Long Queues in the Contact Centre

How Contact Centre Technology Can Improve the Back Office

How Contact Centre Technology Can Improve the Back Office

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8×8 Enters a Strategic Partnership With ULAP

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports