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Call Centre Answers

Discover our range of materials on expert answers to common call centre questions on the challenge people face, from staffing and technology, to customer engagement.

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How Do You Choose Which Calls to Score?

How Do You Choose Which Calls to Score?

What Are the Most Common Challenges in Contact Centre Management?

What Are the Most Common Challenges in Contact Centre…

Is Your Service Level Different for VIP Clients?

Is Your Service Level Different for VIP Clients?

What Is the Average Lifespan of a Call Centre Agent?

What Is the Average Lifespan of a Call Centre Agent?

Best Practices for an Impactful Internal Communications Strategy

Best Practices for an Impactful Internal Communications…

What to Do if a Caller Asks You to Call Them Back on a Different Number

What to Do if a Caller Asks You to Call Them Back on a…

How to Handle Multiple Chat Conversations Effectively

How to Handle Multiple Chat Conversations Effectively

Managing Lateness Within a Contact Centre

Managing Lateness Within a Contact Centre

Initiatives to Increase Productivity

Initiatives to Increase Productivity

Annual Leave and Capacity

Annual Leave and Capacity

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Top Stories

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports