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Can AI Spark Joy for Your Employees?

Videoslots Chooses injixo as Its WFM Solution

The Role of AI in Customer Service

6 Signs That Your Employees Are Disengaged

An Introduction to… CX Across Vertical Markets

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Real-Time Management vs. Intraday Management

How to Improve Contact Centre Response Time

Contact Centre Performance Challenges and How to Fix Them

12 PAWesome Ideas From the ManyPets Contact Centre

Traditional Time-Off Management Sucks

The Top Scheduling Challenges and How to Fix Them

Case Study: injixo and Thomas Cook

Continuous Improvement as a Model for WFM Success

Transitioning From Fixed Shifts to Optimized Schedules

13 Things We Heard at the Customer Strategy &…

The Gig Economy, Call Centres, and WFM

Top Call Centre Security Challenges and How to Fix Them

How to Successfully Introduce Gig Customer Service

Practical Tips to Connect With Customers

InVision and EvaluAgent Announce Partnership

“Channelling” the Best Channel Strategy

Outsourcers: 7 Strategies for WFM Success