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Nexidia

Discover and explore our Nexidia content collection, including articles, blogs, news stories, case studies, resources and more.

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Trade Secrets: Getting the best from your Performance Management solution

Trade Secrets: Getting the best from your Performance…

What do you really know about compliance?

What do you really know about compliance?

Top 10 Contact Centre Technology Awards 2014 – The Results

Top 10 Contact Centre Technology Awards 2014 – The…

What do you really know about customer satisfaction?

What do you really know about customer satisfaction?

Need to know more about Speech Analytics?

Need to know more about Speech Analytics?

White paper: 30 Ways To Use Analytics

White paper: 30 Ways To Use Analytics

White paper: Investigating the Current State of Performance Management in the Contact Centre

White paper: Investigating the Current State of…

White paper: What Does the Next Generation of Performance Management Look Like?

White paper: What Does the Next Generation of…

What to look for when buying… a Speech Analytics Solution

What to look for when buying… a Speech Analytics Solution

Speech Analytics video case study

Speech Analytics video case study

Introducing Speech and Text Analytics – Midlands

Introducing Speech and Text Analytics – Midlands

Nexidia workshops: Introducing Speech and Text Analytics

Nexidia workshops: Introducing Speech and Text Analytics

eBook released: The strategic value of Interaction Analytics

eBook released: The strategic value of Interaction…

White Paper: What Does the Next Generation of Performance Management Look Like?

White Paper: What Does the Next Generation of…

Preview line-up of Call Centre Expo 2013

Preview line-up of Call Centre Expo 2013

White Paper: Investigating the current state of performance management in the contact centre

White Paper: Investigating the current state of…

Recorded Webinar: Executive Briefing on Speech Analytics

Recorded Webinar: Executive Briefing on Speech Analytics

White Paper: 30 ways to use analytics

White Paper: 30 ways to use analytics

The Professional Planning Forum and Nexidia form strategic alliance

The Professional Planning Forum and Nexidia form…

Performance & Quality Management Think Tanks: Developing Next-Generation Operational Practice

Performance & Quality Management Think Tanks:…

Recorded Webinar: New Solutions for Quality Monitoring and Performance Management

Recorded Webinar: New Solutions for Quality Monitoring…

P&Q Challenge Workshops

P&Q Challenge Workshops

P&Q Workshop – 24 July

P&Q Workshop – 24 July

P&Q Workshop – 31 July

P&Q Workshop – 31 July

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise