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Nerys Corfield

Nerys Corfield at Injection Consulting

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The Latest Emerging Trends and Strategies in CX

The Latest Emerging Trends and Strategies in CX

Should Contact Centres Call Time on Meta’s Social Media Apps?

Should Contact Centres Call Time on Meta’s Social Media…

Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

Gartner’s Magic Quadrant – Where Are All the European Players?

Gartner’s Magic Quadrant – Where Are All the…

18 Bad Habits That Kill CX

18 Bad Habits That Kill CX

Evolution of CCaaS – What’s Next?

Evolution of CCaaS – What’s Next?

21 Amazing Habits to Foster in Your Frontline Agents

21 Amazing Habits to Foster in Your Frontline Agents

Sabio Disrupt Reveals the Secrets to Success

Sabio Disrupt Reveals the Secrets to Success

What It Really Takes to Deliver Luxury Customer Service – With Examples

What It Really Takes to Deliver Luxury Customer Service…

What Is Contact Centre as a Service (CCaaS)?

What Is Contact Centre as a Service (CCaaS)?

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Top Stories

What’s Really Compromising Empathy in Customer Service?

How to Thrive Through Seasonal Peaks

Stop Driving Up Your Sickness Levels!

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports