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Neil Hammerton

Neil Hammerton, Chief Executive Officer, Natterbox

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What Is Exceptional Customer Service?

What Is Exceptional Customer Service?

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

17 Smart Ways to Refresh Your Homeworking Strategy

17 Smart Ways to Refresh Your Homeworking Strategy

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

How to Prepare for a Rise in Customer Expectations Post-Pandemic

How to Prepare for a Rise in Customer Expectations…

Natterbox Links Voice Component of Microsoft Teams to Salesforce

Natterbox Links Voice Component of Microsoft Teams to…

5 Customer Service Predictions for 2021

5 Customer Service Predictions for 2021

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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Webinar: Boosting Customer Satisfaction in Contact Centres

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