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Natterbox

Discover and explore our Natterbox content collection, including articles, blogs, news stories, case studies, resources and more.

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If It’s Not in Your CRM It Didn’t Happen

If It’s Not in Your CRM It Didn’t Happen

Is Now the Time for Telephony to Enter the Customer Experience Age?

Is Now the Time for Telephony to Enter the Customer…

White Paper: UK Micro-Multinationals – Business Beyond Borders

White Paper: UK Micro-Multinationals – Business…

Natterbox Updates Its Contact Centre Platform

Natterbox Updates Its Contact Centre Platform

How to Use Net Promoter Score Surveys to Boost Customer Success

How to Use Net Promoter Score Surveys to Boost Customer…

Your Call Is Important to Us, Please Hold the Line

Your Call Is Important to Us, Please Hold the Line

Salesforce Down Under Dreaming, Sydney

Salesforce Down Under Dreaming, Sydney

Salesforce User Group, Edinburgh

Salesforce User Group, Edinburgh

Salesforce World Tour, London

Salesforce World Tour, London

Natterbox Secures Funding to Accelerate Growth and Meet Increasing Global Demand

Natterbox Secures Funding to Accelerate Growth and Meet…

Movers and shakers – December 2012

Movers and shakers – December 2012

The top five call centre gripes infuriating UK customers

The top five call centre gripes infuriating UK customers

Sixty percent of customers ditch a company for poor telephone customer service

Sixty percent of customers ditch a company for poor…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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