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Discover and explore our mplcontact content collection, including articles, blogs, news stories, case studies, resources and more.

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A baker’s dozen hot tips to motivate the contact centre during hot weather

A baker’s dozen hot tips to motivate the contact…

The Do’s and Don’ts of Call Scripting

The Do’s and Don’ts of Call Scripting

Mobile operator chooses outsourcer for customer service

Mobile operator chooses outsourcer for customer service

The best ways to collect customer feedback

The best ways to collect customer feedback

15 Tips to Improve Quality Monitoring

15 Tips to Improve Quality Monitoring

Tips for outsourcing your customer service function

Tips for outsourcing your customer service function

Parker Merchanting chooses mplcontact to provide business continuity facilities

Parker Merchanting chooses mplcontact to provide…

Multi-channel complexity intensifying in housing sector

Multi-channel complexity intensifying in housing sector

Robert Woodhead deploys customer contact solution

Robert Woodhead deploys customer contact solution

Agent Motivation is not all About Incentive Schemes

Agent Motivation is not all About Incentive Schemes

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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