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Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

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How to Create a Contact Centre Quality Scorecard – With a Template Example

How to Create a Contact Centre Quality Scorecard –…

Customer Service Language – With Examples

Customer Service Language – With Examples

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Team Leader Experience (TLX) Explained

Team Leader Experience (TLX) Explained

7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

How to Get Advisors to Buy In to Your Quality Assurance Programme

How to Get Advisors to Buy In to Your Quality Assurance…

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Podcast: How to Extract More Value From Your Contact…

Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service

Recorded Webinar: Boosting Agent and Team Leader…

Our Top Stories of 2024

Our Top Stories of 2024

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

How to Support Contact Centre Agent Soft Skills

How to Support Contact Centre Agent Soft Skills

Series Two of The Contact Centre Podcast Is Now Available in Full

Series Two of The Contact Centre Podcast Is Now…

Celebrating Contact Centre Culture: How to Promote Positive Futures

Celebrating Contact Centre Culture: How to Promote…

23 Compelling Assertions From Sabio Disrupt 2023

23 Compelling Assertions From Sabio Disrupt 2023

7 Statistics Affecting Contact Centres Today

7 Statistics Affecting Contact Centres Today

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

The Contact Centre Podcast – Series 2 Is Here!

The Contact Centre Podcast – Series 2 Is Here!

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast

Evaluagent Becomes a Gold Partner of the Get Out of Wrap…

How Innovation Can Improve Contact Strategies and Drive Continuous Improvement

How Innovation Can Improve Contact Strategies and Drive…

10 Agent Engagement Learnings to Take Into 2024

10 Agent Engagement Learnings to Take Into 2024

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise