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Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

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Recent Articles Most Viewed Articles
How to Create a Contact Centre Quality Scorecard – With a Template Example

How to Create a Contact Centre Quality Scorecard –…

Customer Service Language – With Examples

Customer Service Language – With Examples

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Team Leader Experience (TLX) Explained

Team Leader Experience (TLX) Explained

7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

How to Get Advisors to Buy In to Your Quality Assurance Programme

How to Get Advisors to Buy In to Your Quality Assurance…

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Podcast: How to Extract More Value From Your Contact…

Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service

Recorded Webinar: Boosting Agent and Team Leader…

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Top Stories

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports