The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Martin Teasdale

Martin Teasdale is Creator & Host of the Team Leader Community and Get Out of Wrap.

Connect with Martin on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Turn a Bad Team Leader into a Good Team Leader

Turn a Bad Team Leader into a Good Team Leader

7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service

Recorded Webinar: Boosting Agent and Team Leader…

Team Leader Experience (TLX) Explained

Team Leader Experience (TLX) Explained

How to Prepare Agents for Their First Leadership Role

How to Prepare Agents for Their First Leadership Role

Build a Parent-Friendly Contact Centre

Build a Parent-Friendly Contact Centre

Our Top Stories of 2024

Our Top Stories of 2024

The Evaluagent Contact Center Performance Summit 2024: Our Highlights

The Evaluagent Contact Center Performance Summit 2024:…

3 Proven Ways to Cheer Up Your Team

3 Proven Ways to Cheer Up Your Team

Evaluagent Becomes a Gold Partner of the Get Out of Wrap Podcast

Evaluagent Becomes a Gold Partner of the Get Out of Wrap…

7 Statistics Affecting Contact Centres Today

7 Statistics Affecting Contact Centres Today

What Not to Miss at Call & Contact Centre Expo 2023

What Not to Miss at Call & Contact Centre Expo 2023

10 Agent Engagement Learnings to Take Into 2024

10 Agent Engagement Learnings to Take Into 2024

How Innovation Can Improve Contact Strategies and Drive Continuous Improvement

How Innovation Can Improve Contact Strategies and Drive…

23 Compelling Assertions From Sabio Disrupt 2023

23 Compelling Assertions From Sabio Disrupt 2023

Sensée Is Featured on the CX Podcasts

Sensée Is Featured on the CX Podcasts

How to Support Contact Centre Agent Soft Skills

How to Support Contact Centre Agent Soft Skills

How Do Customer Expectations Affect Experiences?

How Do Customer Expectations Affect Experiences?

Celebrating Contact Centre Culture: How to Promote Positive Futures

Celebrating Contact Centre Culture: How to Promote…

Customer Service Language – With Examples

Customer Service Language – With Examples

Series Two of The Contact Centre Podcast Is Now Available in Full

Series Two of The Contact Centre Podcast Is Now…

How to Get Advisors to Buy In to Your Quality Assurance Programme

How to Get Advisors to Buy In to Your Quality Assurance…

Podcast: How to Extract More Value From Your Contact Centre Quality programme

Podcast: How to Extract More Value From Your Contact…

The Contact Centre Podcast – Series 2 Is Here!

The Contact Centre Podcast – Series 2 Is Here!

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise