Liz Doig Archives - Contact Centre Helper

Liz Doig

Liz Doig, Founder and Strategic Lead, Wordtree

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Recent Articles Most Viewed Articles

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

How to Write Good Customer Support Live Chat Scripts – With Examples

How to Write Good Customer Support Live Chat Scripts –…

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Understanding Your Customers: 5 Practical Techniques

Understanding Your Customers: 5 Practical Techniques

Customer Service Emails and Letters: How to Review and Improve Your Templates

Customer Service Emails and Letters: How to Review and…

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

How to Create Reassuring On-Hold and IVR Messages – With Examples

How to Create Reassuring On-Hold and IVR Messages – With…

Call Centre Management: From Cost Centre to Strategic Resource

Call Centre Management: From Cost Centre to Strategic…

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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