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Browse our range of content on using effective language and communication techniques to enhance customer experience in contact centres and BPOs.

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The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Empathy Statements for Customer Service With Examples

Empathy Statements for Customer Service With Examples

How to Handle Angry Customers in a Call Centre

How to Handle Angry Customers in a Call Centre

The Top 10 Acknowledgement Statements for Customer Service

The Top 10 Acknowledgement Statements for Customer Service

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

15 Ways to Build Rapport With Customers

15 Ways to Build Rapport With Customers

UK Phonetic Alphabet – Free Download

UK Phonetic Alphabet – Free Download

6 Effective Questioning Techniques for Customer Service

6 Effective Questioning Techniques for Customer Service

“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter

“Dear Valued Customer” – 21 Tips For…

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service

21 Ways to Say “I’m Sorry” and…

100 Excellent Customer Service Quotes

100 Excellent Customer Service Quotes

How to Write a Great Customer Service Letter – With Examples

How to Write a Great Customer Service Letter –…

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

How to Build Rapport on the Phone – With Examples

How to Build Rapport on the Phone – With Examples

15 Examples of Probing Questions for Customer Service

15 Examples of Probing Questions for Customer Service

The Top 10 Call-Closing Statement Examples

The Top 10 Call-Closing Statement Examples

Positive Statements to Increase Customer Satisfaction

Positive Statements to Increase Customer Satisfaction

The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

The Right Words and Phrases to Use on a Sales Call

The Right Words and Phrases to Use on a Sales Call

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

“Sorry for the Inconvenience” – How to Offer a Genuine…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

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