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Kristyn Emenecker

Kristyn Emenecker, VP Product Management, Enterprise, CCC Intelligent Solutions

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How to Calculate Schedule Inefficiency

How to Calculate Schedule Inefficiency

19 Intelligent Ideas to Improve Employee Experience

19 Intelligent Ideas to Improve Employee Experience

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

16 New-Age Ideas for Inspiring a Young Workforce of…

Recorded Webinar: The Secrets of WFM

Recorded Webinar: The Secrets of WFM

Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning

Recorded Webinar: 7 Expert Ideas to Improve Capacity…

Recorded Webinar: Innovative Best Practices for First Contact Resolution

Recorded Webinar: Innovative Best Practices for First…

Verint Launches Robotic Process Automation Solution

Verint Launches Robotic Process Automation Solution

Steps for Implementing Cross-Selling and Upselling

Steps for Implementing Cross-Selling and Upselling

5 Ways Contact Centre Capacity Planning Needs to Change in 2022

5 Ways Contact Centre Capacity Planning Needs to Change…

3 Ways Contact Centres Can Finish the Year Strong

3 Ways Contact Centres Can Finish the Year Strong

Playvox Announces AutoQA

Playvox Announces AutoQA

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise