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Kevin Buckley

Kevin Buckley, Senior Vice President of Corporate Development, Cyara

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Cyara Acquires Spearline

Cyara Acquires Spearline

Spearline’s Look Back at 2022

Spearline’s Look Back at 2022

Spearline Announces the Acquisition of Callstats

Spearline Announces the Acquisition of Callstats

Spearline Ranked Again in Fast 50 Awards

Spearline Ranked Again in Fast 50 Awards

Spearline Announce Acquisition of testRTC

Spearline Announce Acquisition of testRTC

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

COVID-19 Impacts Telecoms Across Europe

COVID-19 Impacts Telecoms Across Europe

30 Customer Experience Trends to Watch Out For

30 Customer Experience Trends to Watch Out For

Coronavirus Impacts International Telecoms in China and South Korea

Coronavirus Impacts International Telecoms in China and…

17 Resource Planning Tools and Techniques You Should Know

17 Resource Planning Tools and Techniques You Should Know

Q&As With Two Global Communications Experts

Q&As With Two Global Communications Experts

Spearline Launches Inaugural Connect Magazine

Spearline Launches Inaugural Connect Magazine

Celebrating a Decade of Number Testing

Celebrating a Decade of Number Testing

A Q&A With a Global Communications Expert

A Q&A With a Global Communications Expert

A Day in the Life of a CTO Who Developed a Leading Contact Centre Tool

A Day in the Life of a CTO Who Developed a Leading…

Factors Affecting Contact Centre Audio Quality

Factors Affecting Contact Centre Audio Quality

Why Test Your Global Numbers?

Why Test Your Global Numbers?

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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