Spearline Launches Inaugural Connect Magazine

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Written by Robyn Coppell

A thumbnail photo of Kevin Buckley

Kevin Buckley

Spearline has launched the first edition of its magazine, Connect.

The technology company proactively monitors toll and toll-free (Freephone) numbers for connectivity and audio quality globally, and is headquartered in Ireland.

Speaking at the magazine launch, Kevin Buckley, Co-Founder and Chief Executive Officer (CEO) at Spearline, said:

Orla Clancy “The name Connect was chosen to reflect the essence of Spearline. Simply put, we connect people around the globe by making sure phone lines are up and running, for multinationals worldwide, with a growing team in four different locations.”

A thumbnail photo of Matthew Lawlor

Matthew Lawlor

Matthew Lawlor, Co-Founder and Chief Technical Officer (CTO), said: “Through the magazine, we communicate and connect with all of Spearline’s stakeholders.

“Many readers will be interested in our new office openings, interviews with team members, awards we’ve won, or other company news and insights. More readers will enjoy articles about how we monitor issues that impact the telecoms industry.”

“Every reader will have a shared interest in connecting with each other through global communications.”

The news comes after Spearline won a Customer Contact Central award for one of its customer experience articles.

Spearline’s article, “7 ways to improve your customers’ experience on your voice channel”, written by Senior Marketing Manager Caroline Leonard, has won third place in the 2019 Customer Contact Central Most Valuable Posts (MVP) Awards Contact Center as a Service category.

Customer Contact Central recognize the vendor blogs that provide value to industry professionals, providing either long-term or short-term value.

For further information about Spearline, visit www.spearline.com

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Robyn Coppell

Robyn Coppell has worked as Digital Content Manager for Call Center Helper since 2021. After University her first job was in a contact centre and has stayed in this space ever since.

She has experience of contact centre operational management, software systems, css and php coding. She edits a lot of the guest content that is published on Call Centre Helper.

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