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Opinion Piece: CRM has evolved

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10 Ways to Speed up Complaint Handling

Time to develop a communications plan

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What are the Best Ways to Use Contact Centre Wallboards?

128 changes to Rostrvm software

The Do’s and Don’ts of Call Scripting

Survey shows contact centres slowed down by wrong…

Ofcom fines TalkTalk £750,000 for silent calls

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Call Centre Calculator app launched

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How Contact Centre Technology Can Improve the Back Office

How technology can make life easier for the contact…

Rostrvm Solutions strengthens its management team