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Ken Reid, Consultant and Director, Optium
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Category
Sub Category
Subject
Celebrating 10 Years of Contact – Rostrvm Solutions and…
20 Things Advisors Can Do to Improve the Customer…
Why Should I Move My Contact Centre Into the Cloud?
23 Ways to Improve Long-Term Productivity in the Contact…
Is There a Link Between Customer Experience and…
How to Comply With Ofcom’s Updated Guidelines and Succeed
13 Mistakes to Avoid… Multichannel
An Introduction to… Using Outbound Text Messages for…
Rostrvm Sponsors Outbound and Call Blending Guide
What’s Next With… Cloud Contact Centres?
How Do I… Reduce Call Queuing Time?
2 Weeks Left for Ofcom Consultation Period
Regulators Clamp Down on Nuisance Calls
What’s Next With… Multichannel?
The Hidden Gems of Outbound Dialling Technology
How Do I… Overcome the Friday Slump?
Are You Making These Classic Outbound Dialling Mistakes?
Trade Secrets: How to Get the Best out of Your ACD
How Can Technology… Make Life Easier for My Customers?
How Do I… Create a ‘Channel of Choice’…
Contact Centre Experts 2014 – Who Have We Missed?
What to Look for When Buying an Agent Desktop
How Do I… Achieve Consistency Across Different Channels?
Trade Secrets: Getting the Best out of Your Outbound…
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