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Ken Reid, Consultant and Director, Optium
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8 ways that unified communications can improve the…
Is Email on its Way Out?
Rostrvm sponsors Contact Centre Awards
Can blending tasks in the call centre improve…
Top Tips to Improve the Contact Centre
Top Tips to Make Your Workforce More Productive
Types of Outbound Dialer
Scripting in outbound calls
Ofcom Regulations
Typical Dialler Features
Reducing outbound calls (from a customer perspective)
Best outbound calling times for a call centre
Dialler regulations
Outbound Customer Case Studies
How to create an outbound call centre
What to look for when buying – a hosted call…
The Top 10 most respected Call Centre People – 2009
What Abandoned Call Targets Should we use?
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