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John Ortiz, Technology Sales Manager, MiaRec.
As a Technology Sales Manager at MiaRec, he helps contact centers unlock their full potential through the power of automation and voice analytics.
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Subject
Ways to Reduce and Improve Call Transfers
Need to Reduce Call Transfers? Try These Approaches
Key Signs of Broken Processes (and How to Fix Them)
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Our Top Technology Contributors of 2024
How to Keep Your Knowledge Base Up to Scratch
What Tech Should You Buy Next? Here’s How to Choose
Game On! 12 Use Cases for Gamification
The Financial Impact of Customer Churn (Direct vs.…
How Contact Centre AI Can Help Reduce Customer Churn
3 Ways to Reduce Burnout and Keep Agents Engaged
3 Common Problems With Data Handling
Want to Deliver the Best Mobile CX? Try These 10 Tips
3 Reasons to Involve Agents in Tech Purchases
6 Ways to Boost Your Hospitality Contact Centre With Gen…
Using AI Insights From Call Recordings to Reduce…
How Sales Agents Can Use AI to Increase Profitability
6 High-Impact Ways to Improve Your Sales Performance…
Sales Contact Centres: How AI Insights Can Help You…
6 Ways to Boost Your Hospitality Contact Centre With GenAI
How BPOs Can Overcome 5 Common Challenges
The Power of Auto Call Summaries: Transforming…
Empowering Agents: Using AI to Streamline Data Entry and…
Improving Your Self-Service Options Through Topic…
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