The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Five Coaching Tips For Contact Centre Agents That Work

Five Coaching Tips For Contact Centre Agents That Work

How Retirees Returning to the Workforce Benefits Your Contact Centre

How Retirees Returning to the Workforce Benefits Your…

How eLearning Solves Your Contact Centre’s Training Challenges

How eLearning Solves Your Contact Centre’s…

Cloud Contact Centre Best Practices You Should Use in 2022

Cloud Contact Centre Best Practices You Should Use in 2022

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

5 Shopping Trends and What They Mean to Your Contact Centre

5 Shopping Trends and What They Mean to Your Contact…

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

6 Tips for Coaching Remote Contact Centre Agents

6 Tips for Coaching Remote Contact Centre Agents

The Future of Customer Communication

The Future of Customer Communication

Three Ways AI Improves Your Contact Centre

Three Ways AI Improves Your Contact Centre

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

Six Proven Methods for Raising Team Morale

Six Proven Methods for Raising Team Morale

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise