Jennifer Waite Archives - Contact Centre Helper

Jennifer Waite

Jennifer Waite, Senior Manager, Sales Revenue Programs,
CCC Intelligent Solutions

Connect with Jennifer on LinkedIn

Recent Articles Most Viewed Articles

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Contact Centre Predictions for 2022

Contact Centre Predictions for 2022

18 Goodwill Gestures to Build Better Employee Relationships

18 Goodwill Gestures to Build Better Employee…

The Biggest Problems Facing Contact Centres Today

The Biggest Problems Facing Contact Centres Today

23 Key Processes Call Centre Automation Can Simplify

23 Key Processes Call Centre Automation Can Simplify

20 Best Practices for Messaging Customers

20 Best Practices for Messaging Customers

The Future of Customer Communication

The Future of Customer Communication

Five Coaching Tips For Contact Centre Agents That Work

Five Coaching Tips For Contact Centre Agents That Work

How eLearning Solves Your Contact Centre’s Training Challenges

How eLearning Solves Your Contact Centre’s…

Six Proven Methods for Raising Team Morale

Six Proven Methods for Raising Team Morale

How Retirees Returning to the Workforce Benefits Your Contact Centre

How Retirees Returning to the Workforce Benefits Your…

5 Shopping Trends and What They Mean to Your Contact Centre

5 Shopping Trends and What They Mean to Your Contact…

6 Tips for Coaching Remote Contact Centre Agents

6 Tips for Coaching Remote Contact Centre Agents

Three Ways AI Improves Your Contact Centre

Three Ways AI Improves Your Contact Centre

Cloud Contact Centre Best Practices You Should Use in 2022

Cloud Contact Centre Best Practices You Should Use in 2022

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

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