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Janette Coulthard

Janette Coulthard, Contact Centre Consultant, Pole Star Consulting

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How to Improve Call Centre Performance

How to Improve Call Centre Performance

Customer Service Feedback: How to Perfect Your Strategy

Customer Service Feedback: How to Perfect Your Strategy

What Is an Acceptable Call Centre Waiting Time?

What Is an Acceptable Call Centre Waiting Time?

New Year Resolution Ideas for Your Call Centre

New Year Resolution Ideas for Your Call Centre

30 Tips to Improve Your Call Quality Monitoring

30 Tips to Improve Your Call Quality Monitoring

Top Tips for Customer Retention

Top Tips for Customer Retention

How to get Promoted

How to get Promoted

What Level of Security Questions Need to Be Asked?

What Level of Security Questions Need to Be Asked?

Can a Call Recording Made by a Customer be Used Against Me?

Can a Call Recording Made by a Customer be Used Against…

What is the Guidance on Staff Listening In on Calls?

What is the Guidance on Staff Listening In on Calls?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports