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Top Tips to Monitor Customer Service
Contact Centre Predictions for 2023
The Best Metrics for Contact Centre Performance Tracking
How to Improve Customer Satisfaction
The Key Steps to Customer Engagement Transformation
Building a Customer Experience Audit
Tools and Techniques to Boost Advisor Productivity
What Not to Miss at Enterprise Connect 2025
Contact Centres Close to Breaking Point According to New…
IVR Best Practices, from DTMF to Conversational AI
What Is Contact Centre Testing and Why Do You Need It Now?
HammerRTC for Amazon Connect Now Available
Learn How to Avoid the Top 5 Contact Centre Cloud…
The ROI of CX Testing and Monitoring
How to Monitor Call Quality Without Invading the Privacy…
Contact Centre Cloud Migration – Start With a Plan
There’s More to Contact Centres Than IVR Technology
Why Your Contact Centre Needs a Stress Test
Hammer Google Dialogflow Transformer Added to Suite of…
Contact Centre Testing Capabilities Pinpoint CX Failures…
Why Are Your Customer Journeys Failing?
Virsae and Hammer Announce CX Assurance Capabilities
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How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise