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Grace Dawson

Grace Dawson – Business Development Representative at Odigo.

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Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

How to Measure Chatbot Performance

How to Measure Chatbot Performance

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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