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Grace Dawson

Grace Dawson – Business Development Representative at Odigo.

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10 Ways to Kick-Start Your Adherence Improvement Strategy

10 Ways to Kick-Start Your Adherence Improvement Strategy

Move Over Omnichannel… What’s Coming Next?

Move Over Omnichannel… What’s Coming Next?

Key Signs of Broken Processes (and How to Fix Them)

Key Signs of Broken Processes (and How to Fix Them)

7 Effective Ways to Monitor Complaints

7 Effective Ways to Monitor Complaints

10 Tips to Elevate Real-Time Adherence

10 Tips to Elevate Real-Time Adherence

Our Top Use Cases for AI in Customer Service

Our Top Use Cases for AI in Customer Service

17 Signs Your Contact Centre Technology Is Ageing Badly

17 Signs Your Contact Centre Technology Is Ageing Badly

What to Include in a Business Case for New Technology

What to Include in a Business Case for New Technology

How to Measure Chatbot Performance

How to Measure Chatbot Performance

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How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Research: The Future of AI-Powered Experiences

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How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

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