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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Genesys and Mitel Announce a Global Strategic Partnership

Genesys and Mitel Announce a Global Strategic Partnership

Unleashing the Power of Customer Journey Orchestration

Unleashing the Power of Customer Journey Orchestration

What Not to Miss at CCW Berlin 2025

What Not to Miss at CCW Berlin 2025

The Future of Healthcare – 5 Innovative Solutions in Action

The Future of Healthcare – 5 Innovative Solutions in…

Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys

Case Study: Refuge Saves 75 Hours Per Week in…

Case Study: Nestlé Reduce IT Tickets by 83% With Genesys

Case Study: Nestlé Reduce IT Tickets by 83% With Genesys

Speech Analytics Meets AI – A New Era in Quality Management 

Speech Analytics Meets AI – A New Era in Quality…

How to Manage AI Costs in the Contact Centre

How to Manage AI Costs in the Contact Centre

CX Summit EMEA 2025

CX Summit EMEA 2025

Scorebuddy and Genesys Accelerate Growing Partnership

Scorebuddy and Genesys Accelerate Growing Partnership

Five AI Use Cases for Quality Monitoring

Five AI Use Cases for Quality Monitoring

Case Study: Fanatics Reduces AHT by 13% With Genesys

Case Study: Fanatics Reduces AHT by 13% With Genesys

Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

The Transformation of Airline Customer Experience: The Rise of AI

The Transformation of Airline Customer Experience: The…

Making Your Customer Service Experience Merry and Bright Over the Holidays

Making Your Customer Service Experience Merry and Bright…

What Not to Miss at Call & Contact Centre Expo 2024

What Not to Miss at Call & Contact Centre Expo 2024

Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys

Case Study: Prvidr Cuts Average Speed of Answer by 50%…

Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys

Case Study: King Price Insurance Boosts Self-Service…

The Levels of Experience Orchestration

The Levels of Experience Orchestration

Case Study: IONOS Reduces Chat Handling by 15% with Genesys

Case Study: IONOS Reduces Chat Handling by 15% with…

Gartner Releases Magic Quadrant for CCaaS 2024

Gartner Releases Magic Quadrant for CCaaS 2024

Case Study: Hexaware Achieves 60% Call Automation With Genesys

Case Study: Hexaware Achieves 60% Call Automation With…

Our Top Webinars of 2024

Our Top Webinars of 2024

Workforce Impact and the Future of AI in Financial Services

Workforce Impact and the Future of AI in Financial…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise