UK consumers have highest expectations of customer service

Solution engages web visitors for improved customer…

The Do’s and Don’ts of Call Scripting

Free White Paper – The Power of One

Task allocation in the back office

Case Study: JT (formerly Jersey Telecom)

The effect of the omnichannel consumer on customer service

Hosted solution gives flexibility to business process…

Genesys announces ‘Genesys One’

Cloud solution for small contact centres launched

Free White Paper – The Broadening of Contact Center…

Recorded Webinar: 10 Ways to Improve First Contact…

Interactive Intelligence releases enhanced version of…

How to deal with poor service on other channels

Mobile operator to move to the cloud

Recorded Webinar: 10 Ways to Reduce Average Handling…

Interactive Intelligence Web Event “Delivering Social…

Moving company deploys all-in-one IP communications…

Genesys: Customer Experience Seminar

Research predicts 2013 will be the Year of the Cloud

Launch of e-Commerce Website

Major Upgrade released to Predictive Dialer Software

Recorded Webinar: Self-Service: Letting Customers Take…

Release of Interaction Mobilizer for Windows 8