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Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Case Study: IONOS Reduces Chat Handling by 15% with Genesys

Case Study: IONOS Reduces Chat Handling by 15% with…

Genesys Recognized as a Leader in Customer Journey Orchestration

Genesys Recognized as a Leader in Customer Journey…

Genesys Recognised as a Service Leader

Genesys Recognised as a Service Leader

Interactive Intelligence Hires New Chief Marketing Officer

Interactive Intelligence Hires New Chief Marketing Officer

White Paper: Benefits of Personalising IVR – An eir Case Study

White Paper: Benefits of Personalising IVR – An…

White Paper: Omnichannel Is No Longer Optional

White Paper: Omnichannel Is No Longer Optional

Genesys Advancing a New Era of Experience Delivery

Genesys Advancing a New Era of Experience Delivery

Case Study: Hexaware Achieves 60% Call Automation With Genesys

Case Study: Hexaware Achieves 60% Call Automation With…

New Research Reveals AI Trust Gap Between Companies and Customers

New Research Reveals AI Trust Gap Between Companies and…

White Paper: Employee Engagement – Not Just a Nice to Have

White Paper: Employee Engagement – Not Just a Nice…

Mastering Data Analytics for Customer Experience Excellence

Mastering Data Analytics for Customer Experience…

Tailoring Customer Service for Every Generation in EGaming and Sports Betting

Tailoring Customer Service for Every Generation in…

CX is Still at the Tip of the Conversational AI Iceberg

CX is Still at the Tip of the Conversational AI Iceberg

Dispelling 10 Contact Centre Misconceptions

Dispelling 10 Contact Centre Misconceptions

Cloud Service Arrives in Europe

Cloud Service Arrives in Europe

Interactive Intelligence Signs VDS for a Gold Partner Agreement

Interactive Intelligence Signs VDS for a Gold Partner…

Adtech Global Deploys Interactive Intelligence Customer Engagement Cloud Solution

Adtech Global Deploys Interactive Intelligence Customer…

White Paper: Put the ‘Relationship’ Back in CRM With a Customer Experience Platform

White Paper: Put the ‘Relationship’ Back in CRM With a…

Thought Leadership Paper: The Untapped Benefits of Proactive Customer Communication

Thought Leadership Paper: The Untapped Benefits of…

White Paper: Redesigning the Customer Experience Around the Internet of Things

White Paper: Redesigning the Customer Experience Around…

Sabio Group Strengthens Leadership Position

Sabio Group Strengthens Leadership Position

Gestcom Deploys Genesys Cloud Solution for Customer Engagement

Gestcom Deploys Genesys Cloud Solution for Customer…

Pindrop Partners with Genesys to End Phone Fraud

Pindrop Partners with Genesys to End Phone Fraud

eBook: Not All Customer Experience Platforms Are Created Equal

eBook: Not All Customer Experience Platforms Are Created…

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