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20th March 2018
Far too often, employee engagement is confused with employee happiness and employee satisfaction. It is neither.
This white paper recommends 12 ways to improve employee engagement and retention, lower training costs and operational disruption and improve employee productivity.
White Paper written by: Genesys
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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