White Paper: Redesigning the Customer Experience Around the Internet of Things

220

Frost & Sullivan recently surveyed around 500 senior customer experience (CX) executives to understand how enterprises approached CX and whether the Internet of Things (IoT) may impact on their business.

This white paper summarises the key findings from the study.

A Frost & Sullivan White Paper commissioned by Genesys

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Redesigning the Customer Experience Around the Internet of Things

Share...

See more:

Your Next Read